Infrastructure Technician
Job descriptionThe Infrastructure Technician works within the IT team to implement and support the infrastructure solutions in Sturgis and remote sites.
This position is relied upon to expand and improve the network, resolve issues and help GT employees each and every day.
RESPONSIBILITIES AND DUTIESoServe as first point of contact between end-users and IT staff to identify the root cause of an issue.
oCommunicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
oRegular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
oKeep computers and peripherals up to date and functioning properly.
oScreen complex, technical or specialized literature for referral.
oMake and implement recommendations based on the problem identified.
oPerform routine maintenance and management of infrastructure and systems.
oSupport Cloud infrastructure settings and deployment.
oOther duties as assigned.
EDUCATIONHigh School diploma or equivalent requiredDegree in Information Technology preferredEXPERIENCE AND QUALIFICATIONSoCompTIA A
or Microsoft Certification or equivalent experience a plus oExcellent customer service skillsoAttention to detail; Excellence in quality of workoAbility to identify difference between and resolve hardware and software issuesoNetwork troubleshooting basicsoAdvanced Knowledge of Microsoft Windows 10 Operating SystemsoAdvanced Knowledge of Microsoft Office ProductsoFamiliar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)oKnowledge of mobile device configurationoKnowledge of installing and managing antivirus softwareoAbility to work independently and efficiently manage timeoExcellent written and verbal communication skillsWork is primarily performed in an office setting or from a home office.
Requires light lifting of computer equipment.
On call and remote work is required for this position.
Recommended Skills Active Directory Group Attention To Detail Communication Comp Tia A
Computer Equipment Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
This position is relied upon to expand and improve the network, resolve issues and help GT employees each and every day.
RESPONSIBILITIES AND DUTIESoServe as first point of contact between end-users and IT staff to identify the root cause of an issue.
oCommunicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
oRegular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
oKeep computers and peripherals up to date and functioning properly.
oScreen complex, technical or specialized literature for referral.
oMake and implement recommendations based on the problem identified.
oPerform routine maintenance and management of infrastructure and systems.
oSupport Cloud infrastructure settings and deployment.
oOther duties as assigned.
EDUCATIONHigh School diploma or equivalent requiredDegree in Information Technology preferredEXPERIENCE AND QUALIFICATIONSoCompTIA A
or Microsoft Certification or equivalent experience a plus oExcellent customer service skillsoAttention to detail; Excellence in quality of workoAbility to identify difference between and resolve hardware and software issuesoNetwork troubleshooting basicsoAdvanced Knowledge of Microsoft Windows 10 Operating SystemsoAdvanced Knowledge of Microsoft Office ProductsoFamiliar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)oKnowledge of mobile device configurationoKnowledge of installing and managing antivirus softwareoAbility to work independently and efficiently manage timeoExcellent written and verbal communication skillsWork is primarily performed in an office setting or from a home office.
Requires light lifting of computer equipment.
On call and remote work is required for this position.
Recommended Skills Active Directory Group Attention To Detail Communication Comp Tia A
Computer Equipment Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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